Privacy Policy

1. Information We Collect

Information you provide directly

We collect information you submit when you create an account, post listings, upload property data, or interact with our AI tools and distribution services. This may include:

• Name, email, phone number, password
• Licensing or brokerage details (if applicable)
• Property information, media, images, and descriptions
• Business profile details
• Payment data (processed by third-party providers)
• Customer support messages, chat logs, and feedback
• Information voluntarily shared in forms, uploads, or surveys

Information collected automatically

We collect certain data when you visit or interact with the Platform:

• IP address and geolocation information
• Browser type and device identifiers
• Log files, usage patterns, click paths
• Cookies, pixels, tracking technologies
• Session recordings for product improvement
• AI-tool usage metadata (prompt history, output logs, generation patterns)

Information from third-party sources

Where legally permitted, we may receive information from:

• Social networks (Instagram, Facebook, TikTok, etc.) when you connect accounts
• Payment processors (Stripe or equivalent)
• Marketing partners or affiliates
• Public real-estate databases
• Instagram channels operated by Keylead (@houses, @listings, @casa, @luxhomes, etc.)

2. How We Use Your Information

We process your data to operate, improve, and secure the Platform. This includes:

• Providing AI-powered content creation, listing tools, and search
• Processing payments and managing subscriptions
• Publishing listings, promoting content, or distributing posts on our social channels
• Delivering personalized experiences, recommendations, or AI-generated content
• Improving AI models using anonymized or aggregated datasets
• Detecting fraud, abuse, or security threats
• Sending service-related updates, notifications, and marketing communications
• Supporting customer service and internal operations
• Complying with legal obligations and enforcing policies

We do not sell personal data.

3. AI Data Usage

Because Keylead is powered by advanced AI systems, we handle data responsibly.

AI training and optimization

We may use anonymized, non-identifiable data from user interactions to:

• Improve accuracy and quality of outputs
• Enhance listing-search models
• Optimize caption generators, property-insights systems, and scheduling tools
• Strengthen marketplace discovery algorithms

We do not use private or sensitive personal data for model training unless expressly allowed by law or with explicit consent.

4. Sharing Your Information

We may share information in the following situations:

With service providers

Payment processors, cloud hosting, analytics partners, communication providers, email services, and AI infrastructure tools.

With business partners

For platform integrations, co-branded initiatives, referrals, or events.

With social-media platforms

If you request promotions on channels like @houses or @listings, submitted content may be shared publicly.

With authorities

If legally required, for fraud prevention, regulatory compliance, or safety.

During corporate events

In case of mergers, acquisitions, asset transfers, restructuring, or financing.

We do not sell personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies, pixels, local storage, and analytics tools to:

• Authenticate users
• Remember preferences
• Measure performance
• Track conversions and ad attribution
• Improve AI feature accuracy
• Prevent abuse

You may manage cookies via your browser settings. Certain features may not function without them.

6. Listings, Public Profiles, and User Content

Any content you upload — property photos, descriptions, pricing, agent profiles, AI-generated marketing assets, or social-media materials — may become publicly viewable depending on your settings and subscription tier.

You are responsible for ensuring the information is accurate and legally permitted.

We may remove or restrict listings that violate laws, regulations, or platform guidelines.

7. Payment Information

We do not store or process full payment card details. All payments are handled securely by third-party providers compliant with PCI-DSS standards.

8. Data Retention

We retain data as long as needed to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Maintain platform integrity
• Improve AI and operational systems

You may request deletion of your account and associated data, subject to applicable legal or operational requirements.

9. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. This includes:

• Encryption in transit and at rest
• Access controls
• Monitoring and detection systems
• Secure data storage partners
• Internal policies restricting employee access to personal data

No system is 100% secure, and we cannot guarantee absolute protection.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Update or correct information
• Delete your account
• Request export of your data
• Withdraw consent
• Opt out of marketing communications
• Restrict certain processing activities

Requests may be submitted to privacy@keylead.com.

11. International Data Transfers

Because Keylead operates globally, information may be transferred to servers outside your country. We use appropriate legal and technical safeguards to protect such transfers.

12. Children's Privacy

The Platform is not intended for use by children under 18. We do not knowingly collect personal data from minors.

13. Third-Party Links and Integrations

Keylead may link to third-party websites, listings, services, or external partners. We do not control their privacy practices and encourage you to review their policies.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates are effective when posted. Continued use of the Platform indicates acceptance.

15. Contact Information

If you have questions, concerns, or data requests, contact: